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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kyle Muenks

Kyle Muenks

October 7, 2025

5  out of  5
rating by Kyle Muenks
"I recently stopped in and had Tyler quote me auto insurance. Switching was going to save me a significant amount so I had him quote my home also. Which he saved me on that as well with more coverage. Would definitely recommend stopping in and seeing if they can help you save as well. Thanks again."
We responded:
"Thank you so much, Kyle! We’re thrilled to hear Tyler was able to help you save on both your auto and home insurance while increasing your coverage. We truly appreciate your recommendation and are so glad you stopped in!"
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Jane Klemp

September 11, 2025

1  out of  5
rating by Jane Klemp
"I have not had a good experience with this office. I was quoted one price which increased by a significant amount by the time an email quote was sent moments later. no explanation other than it is what it is. VERY poor customer service. I DO NOT recommend doing business with this office"
We responded:
"Hi Jane, I’m sorry to hear about your frustration with the quoting process. Some pricing factors are determined at the State Farm corporate level and are unfortunately outside of our control here at the local office. That said, we always want to make sure you feel heard and supported. Please feel free to give us a call directly — we’d be glad to go over your quote in detail and answer any questions you may have."
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Elizabeth Ridgway

July 30, 2025

5  out of  5
rating by Elizabeth Ridgway
"I’ve had insurance through this office for years. Any time I call or go in, Chris has been so kind and helpful. He makes dealing with insurance a pleasure!"
We responded:
"Thank you so much, Elizabeth! We’re delighted to hear that Chris has made your insurance experience a pleasure over the years. We truly appreciate your loyalty and kind words!"
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Rebekah Davis

May 31, 2024

5  out of  5
rating by Rebekah Davis
"The entire team does a wonderful job. They really go above and beyond, friendly, patient and personable. If looking for an agent in Jefferson City or surrounding communities- I wouldn’t hesitate to choose this team. Their expertise reflects in all their work. Creating happy clientele for years to come. Thank you for all your hard work!"
We responded:
"Thank you for recognizing our Randy Kaiser State Farm Agent team's hard work and dedication! We're thrilled to hear that you think our service is friendly, patient, and personable. Your recommendation means a lot to us, and we're committed to continuing to provide great service for Jefferson City and its surrounding communities! -Randy"
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Emily Malone

February 23, 2024

5  out of  5
rating by Emily Malone
"I worked with Travis to get my life insurance set up and he was great! Super great company that makes sure you understand everything and feel comfortable!"
We responded:
"Emily M: Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Travis provided you with exceptional service and made the process of setting up your life insurance smooth and comfortable. Thank you again for choosing us for your life insurance needs. We look forward to continuing to serve you. -Randy"
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P Blackwell

February 9, 2023

5  out of  5
rating by P Blackwell
"The service that we have received from Travis Malone has been excellent. He always takes care of our needs for our autos and life insurance."
We responded:
"Thanks for the review. I am glad we are able to make your experience with your auto and life insurance easy. My office is grateful for your business."
Profile photo of Elizabeth Weider

Elizabeth Weider

February 1, 2022

5  out of  5
rating by Elizabeth Weider
"After moving back to Missouri from the east coast, I contacted this office to set up insurance here and get all my business in order- in these last few months, Michael at Randy Kaiser’s office has been a huge help to me. From quick responses to easy solutions I had no idea about, Michael is a joy to work with and will definitely take great care of all your insurance needs."
Profile photo of Stacy Perry

Stacy Perry

March 10, 2021

5  out of  5
rating by Stacy Perry
"I know that if I ever have an issue or need anything, they always are very attentive to my needs, and never make me feel like it's a bother. They go above and beyond for my family and I know they would yours too!"
Profile photo of Lisa Dillingham

Lisa Dillingham

March 10, 2021

5  out of  5
rating by Lisa Dillingham
"I absolutely LOVE my insurance man! Not only does he provide us with any and all information and products we need, his staff is always so friendly and helpful as well. I have never had a bad experience when I call in and he always gets back to us on time or before the time he told us. I tell everyone about him as he'll get ALL our business for what we need now and in the future!!"
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Tasha Arlen

July 31, 2019

5  out of  5
rating by Tasha Arlen
"Friendly staff"
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Saus

May 6, 2019

5  out of  5
rating by Saus
"Nice people"
Profile photo of Matthew Kaiser

Matthew Kaiser

April 30, 2019

5  out of  5
rating by Matthew Kaiser
"The employees were helpful and knowledgeable. The building was easy to find and there's no better service than what Randy provides."